jesus makes me pay for soymilk

Hello Sara,

Thank you for contacting Starbucks Coffee Company. I appreciate your comments regarding the pricing of soy milk at our retail locations.

Starbucks is committed to offering viable options for all of our valued customers; for this reason each of our retail locations is able to offer soy milk. Due to the higher cost of purchasing, stocking, and preparing this product, we do charge an additional fee for the substitution of soy milk.

Starbucks greatly values customer feedback, so we have shared your concerns about this decision with specialists in our Retail Operations department for their attention.

Thank you again for giving us an opportunity to address your concerns. If you have any additional questions or comments, please feel free to contact us again at info@starbucks.com or call (800) 23-LATTE to speak with a customer relations representative. I hope that you will continue to enjoy Starbucks Coffee for years to come.

Sincerely,

Jesus P.

Customer Relations

Starbucks Coffee Company